Exchange & Refund Policy

 EXCHANGE and REFUND POLICY

At fibRwear, customer satisfaction is our top priority. We offer a 7 day exchange policy  

• Product(s) can be exchanged within 7 days from the date of delivery.
• The product should be unused and unwashed.
• Sale items are non-exchangeable.
• The final products color may vary due to lighting used during shoots, therefore this reason is not applicable for an exchange.
• Only wrongly delivered or defected products will be exchanged.
• To get the amount refunded, Customer will self-dispatch the parcel.
• Until the returned goods are received into our warehouse, the returned parcel for refund remains the customer’s responsibility.
• Once fibRwear receives returned products, refund requests will be processed within 7 working days.
• Your shipping costs are non-refundable.
• You can access customer support by calling 03252190000 or emailing us at hello@fibrwear.com

 

Cancellation policy

• Order is valid for cancellation any time before it is processed.
• Through an email, you will receive a confirmation message and tracking details after the order is shipped.
• After the order is shipped, the Return and Exchange policy is applicable.
• The order by Fibrwear can be cancelled for certain reasons like unavailability of the item in stock or declined credit card payment.